1)Can a User Return or Exchange a Delivered Product? 
All products are now non-refundable and non-exchangeable. There isn't a return or exchange policy, in other words.

2) In the event that a product is incorrect or damaged, what may a user do? 
In the event that a user receives an incorrect or broken product, they should email the user at (support@corebeauty.co.in) with the video and pictures of the damaged or incorrect product within 24 hours of the delivery. Once the CORE Beauty team has all the information they need, they will consider the order cancelled and start the refund process.
In the event that You have: (a) not followed the procedure for initiating returns as specified in this Policy and in other communications to You; (b) returned shipments containing the incorrect product, extra product, or missing products; or (c) behaved dishonestly or fraudulently, CORE Beauty shall not be liable or accountable for accepting returns. In addition, if there is any indication of fraudulent or suspicious activity or behaviour on our platform, or if you are associated with any such activity or behaviour, or if you abuse the platform by returning excessive amounts of goods, making high claim percentages, refusing to accept shipments, or in any other way abusing it, including if your user metrics—like your claim rate, return rate, etc.—are higher than the average of other users on our platform; at its sole discretion, CORE Beauty will not accept returns that you initiate or pay you for incorrect, damaged, or missing merchandise.

3) Return expense
If you choose the Wrong/Defect return option and are allowed to return the product in accordance with the policies that apply, you can return the product for free if the seller is at fault. The seller is to blame for the following errors:

Category of Return Reason	Reason for Actual Return
Wrong Product	Wrong Size Delivered
	The same item in another shade
	Product is entirely different from what is displayed;
Defective Product	Product is dirty or with pigments/stains
	Product is broken
	Product is torn
Received incomplete product	There is a missing part of the product.
	Less than the ordered quantity


REFUNDS
1) How is the user going to receive their refund?
Order cancellations made in compliance with this policy will result in a return to the user for their money. The original payment method—such as bank accounts, UPI, wallets, etc.—will be credited with the refund. The full money that the user paid will be refunded to them, if the seller is at fault. Should there be any inconsistencies concerning the amount of the refund, CORE Beauty has the right to ask for further details, including a bank statement or any other pertinent record.

2) When will the reimbursement be given to the user?
Upon approval of a cancellation request, all refunds will be processed immediately; however, it could take up to 72 (seventy-two) hours for the money to appear in the user's original account.

3) Will there be another round of these kinds of promotional deals or discount vouchers?
In the event that the User uses any promotional codes or discount coupons during the placement of the cancelled order, they will be lost.

Miscellaneous
Without giving any User prior written notice, CORE Beauty retains the right, at its sole discretion, to revise, update, modify, add, or remove any aspect of this Policy at any time. It is the Users' obligation to periodically check this Policy for revisions or updates. If you have any additional questions about a return, replacement, exchange, or refund, please contact customer service at (support@corebeauty.co.in)